• Complimentary Concierge Service with our Guest Experience Team including arrangement of Airport Transfers, Ski & Snowboarding Essentials (Lift Passes, Lessons, Gear Rental), other Snow Activities, Car Hire, and Restaurant Reservations.

• Upon check-in, there will be complimentary tea, coffee, sugar, body soap, hand soap, conditioning shampoo, dishwasher powder, washing powder, tissues and cleaning products.

Check-in: 3 PM

• Copies of passports and credit card details for security deposit are required at check-in.

Check-out: 10 AM

• All luggage and personal belongings must be removed from rooms by the check-out time.

• No late check-out is permitted during Peak Season. There will be a late check-out fee of JPY 15,000 for a check-out not later than 12 PM and a full nightly charge for check-out after 12 PM.

Early check-in/late check-out requests will be subject to availability on arrival/departure to the property.

• Extra person (6 years old and above) counts toward maximum occupancy allowed for each unit.

• A child 5 years old and below can stay for free in existing bedding. We strongly recommend for all infants to sleep in cots. We do not recommend for infants to share existing bedding with family or to exceed the maximum occupancy allowed.

• Extra bedding for infant (5 years old and below) is a baby cot/futon at JPY 5,000 per child per 4-night block. High chair is free of charge (advance booking is required).

• Extra person (6 years old and above) fee of JPY 12,000 per person per night is applicable when occupants exceed the standard occupancy for the respective unit. An extra futon will be arranged in the living room and not in the bedrooms due to limited space.

• In the situation that an extra guest stays for only part of the nights booked, the extra person fee still applies for the total nights of the group stay.

• Maximum of 2 extra persons allowed.

• Service Clean every 2nd day (includes light clean of rooms, replacement of towels and garbage removal).

• Mid Clean every 4th day for stays over 5 nights (includes service clean plus change of linen and vacuum-cleaning of rooms).

• Please note that the accommodation is to be tidy and all cutlery, crockery, kitchenware must be washed upon check-out. A fee will be charged if additional cleaning is required.

• Guests accept responsibility for damage to the property, the room (including common areas), fittings, furniture, keys and other properties caused during their occupation, including any consequential losses incurred.

• No smoking is allowed in the property (includes balcony areas). Guests who smoke will be liable to pay a JPY 500,000 fine and additional damage charges may apply to compensate later guests who are affected by the smell of smoking or the owner of the property for bookings that need to be relocated to a different property.

• No pets are allowed at any accommodation, either inside, outside or remaining in vehicles parked at the accommodation.